Covid-19 Bali / Coronavirus Update
Special COVID-19 Discounts and Offers
Currently we have Special COVID-19 accommodation rates and discounts running up until and including Friday 26th March 2021, which are:
- Standard Low season rate to apply to all stays from after New Year weekend until Friday 26th March 2021.
- 30% to 50% last minute discount for any stay of 2 nights or more within the next 14 days
- 15% Weekly discount for any stay of 7 nights or more
- 30% Monthly discount for any stay of 28 nights or more
We also have special last minute rates in IDR for any stay within the next 14 days and also for long stay bookings of a month or more. Please contact us on [email protected] for more details.
Special COVID-19 discounts do not apply to Event fees, Cleaning fees and other additional charges at the villa such as for food and drink.
“No Risk” COVID-19 Cancellation, Deferral and Refund Policy
The standard cancellation policy applies to all stays, however where a guest is unable to travel to the location of our properties, due to travel restrictions put in place as a result of COVID-19 then we do offer the following additional rights for cancellation, deferral of stay and refund.
For all bookings made after 1st April 2020:
- Guests can defer their stay any time up until 30 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa within the next 12 months of the same or greater value.
- If guests have not notified us of deferring their stay by 30 days before check-in, then the second payment shall be due and payable in full.
- After making the second payment, guests can still defer their stay with us any time up until 7 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa within the next 12 months of the same or greater value.
- If guests fail to request deferral of their dates at least 30 days before original arrival date, or fail to make the second payment as requested, then we shall do our best to work with the guests, but reserve the right to cancel the booking and retain up to 50% of the total amount due and payable.
- If guests are unwilling or unable to defer their stay, then we reserve the right to retain up to 50% of the total amount due for the guests stay, and will refund anything paid by the guests above this back to the guests.
- If by the end of 2022 guests have been unable to travel on either their original dates, or on their deferred dates, then we shall make a full refund of any amount paid by guests, less any bank charges/credit card fees or exchange rate differences.
For all last minute bookings made within 28 days of arrival at special COVID-19 monthly and daily rates:
- Where a guest is unable to travel to the location of our properties, due to travel restrictions put in place as a result of COVID-19 then the guests shall be entitled to a full 100% refund within 7 days of the dates of their original stay, less any card processing fees or exchange rate losses as appropriate.
- No refund will be given once guests have commenced their stay.
Covid-19 Bali International Flight Restrictions
Obligations and restrictions on travel to Indonesia and Bali change almost every day, and often those changes are poorly implemented and explained.
We shall do our best to always update this page, however it is always best to check with your airline (the Garuda website is usually the best source of information at Garuda COVID 19 Updates.)
STOP PRESS: On 26th December, as a result of the new strain of COVID-19 in the UK, Indonesia moved to ban ALL foreigners coming into Indonesia from 1st to 14th January 2021. This has now been extended to 8th February 2021. Unless you already have a KITAS/KITAP visa, you will not be able to travel.
Indonesian nationals will still be allowed in, but will have to had a negative PCR test within 48 hours of boarding, and will then have to do another test upon arrival in Indonesia, followed by 5 days of quarantine in a hotel – all at the expense of the traveller.
Foreign nationals already in Bali or Indonesia, and with a stay visa, are able to travel to Bali from other locations within Indonesia subject to the same restrictions as Indonesian citizens (see “Domestic Flight Restrictions” below)
In November 2020, Indonesia introduced an electronic visa system and introduced changes its visa system to make it easier for foreign guests to come to Indonesia.
1. Any Foreigners entitled to apply for a work permit or other stay visa such as spouse visa or retirement visa.
2. Diplomats, Humanitarian, Medical, and Food Aid Support
3. Foreigners travelling to Indonesia for business.
The last category is actually much wider than it seems as the Indonesian Government has approved visa agents granting business visas through their business to guests that are coming to stay in Indonesia. This was (before the current ban) the most popular way for guests to come to Indonesia that are not entitled to other types of visa, but it is only really worthwhile for guests staying a month or more.
Sosial Budaya visas (visas for stays for educational purposes, including cultural exchange or volunteer work) are still only being granted to foreigners already in Indonesia, but appear now to be able to be extended multiple times without issue.
Any person coming into Indonesia must have a valid Polymerase Chain Reaction (PCR) test within 72 hours of departure. Failure to do so will result in compulsory quarantine for 5 nights in a Jakarta hotel, and a negative PCR test before being allowed to leave.
Covid-19 Bali Domestic Flight Restrictions
STOP PRESS: The Bali Governor has announced that all domestic guests (foreign or Indonesian) coming to Bali must have completed an Anti-Gen Rapid test within previous 24 hours, or a full PCR test within the previous 48 hours (i.e. not just a rapid test). Children under 12 years old however are exempted from this currently.
Masks continue to also be required for any passengers taking domestic flights or indeed any other transportation within Indonesia, including private cars.
Anyone travelling within Indonesia domestically also has to download the eHAC app, and complete it for their final destination. If you are transiting a domestic location in Indonesia, and have to go landside, then that technically counts as a destination, and a further eHAC form has to be completed for your next destination.
If you want to be well prepared, use the eHAC app rather than the website as it normally works better, and print off the QR code (or have it ready when you arrive) as that is all that is checked, and immigration will just scan this.
All domestic airlines now run many regular scheduled flights each day to Denpasar from Jakarta and also most other major Indonesian cities, and all seating restrictions have been lifted.
However because of the lack of travellers generally right now we recommend booking with Garuda unless you are travelling on a busy route such as Jakarta to Bali, as our experience is that most other operators end up cancelling within 24 hours of departure.
COVID-19 Bali Local Restrictions
Since 1st July 2020 all public beaches in Bali are now open and accessible to the public. Bars, restaurants and most other tourist attractions in Bali are currently open but there are restrictions. Bars and Restaurants are only allowed to stay open until 9pm, and shops until 7pm.
We recommend that you check individual businesses opening hours before going out, as some have shut, or have even more limited hours, and in more remote locations many may be shut. Currently Canggu (in particular), Batu Belig and Seminyak are the busiest locations in Bali.
There are no check-points or any other travel restrictions on travel within Bali.
Indonesia Quarantine Obligations
All guests that come to Indonesia are required to self-quarantine at their final location for 14 days after arrival. i.e. a guests is able to transit through Jakarta, and carry out the quarantine at their final destination in Bali or elsewhere.
There is no obvious enforcement of this quarantine obligation however.
Covid-19 Bali Villa Closures
All our villas in Bali are open for guests and have no restrictions or additional documentation required to stay.
We do however have additional protective measures at all our villas – please see below.
Covid-19 Bali Local Villa Protection
We have however taken several additional measures at all our properties to protect the safety of our guests and staff against Covid-19 including:
- Before and after each set of guests leave, the villa is thoroughly cleaned, and in particular all surfaces wiped with soap and water or anti-septic
- Hand Sanitizer is provided at the entry to all villas, and all staff and guests entering the villa are required to use it.
- All staff will wear masks at all times while they are working at the villa.
- Only staff and guests are allowed in the villa while guests are staying and upon guest request, access to the villa by staff can also be limited.
- Any signs of fever, or any case of Covid-19 in the same village as any staff member, will result in the staff member being quarantined at home for at least 14 days.
The additional cleaning does take more time, and so we have also temporarily pushed back the standard check-in time to 3pm.
If there are not guests staying the night before, it is no problem to arrive earlier than 3pm, but otherwise the staff do need the full 4 hours after guest check-out at 11am to clean and prepare the villa for you.