Covid-19 Bali / Coronavirus Update
Special COVID-19 Discounts and Offers
Currently we have a number of Special COVID-19 accommodation rates and discounts:
- Standard Low season rate applies to all stays until Friday 25th June 2021.
- 30% to 50% last minute discount for any stay of 2 nights or more within the next 28 days
- 15% Weekly discount for any stay of 7 nights or more
- 30% discount for any stay in 2021 of 2 nights or more before 18th December 2021
- 10% Early Bird discount for any stay after 8th January 2022
We also have special last minute rates in IDR for any stay within the next 14 days and also for long stay bookings of a month or more. Please contact us on email@example.com for more details.
Special COVID-19 discounts do not apply to Event fees, Cleaning fees and other additional charges at the villa such as for food and drink.
“No Risk” COVID-19 Cancellation, Deferral and Refund Policy
The standard cancellation policy applies to all stays, however where a guest is unable to travel to the location of our properties, due to travel restrictions put in place as a result of COVID-19 then we do offer the following additional rights for cancellation, deferral of stay and refund.
For all bookings made after 1st April 2020:
- Guests can defer their stay any time up until 30 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa within the next 12 months of the same or greater value.
- If guests have not notified us of deferring their stay by 30 days before check-in, then the second payment shall be due and payable in full.
- After making the second payment, guests can still defer their stay with us any time up until 7 days before check-in date during low and mid season, and 21 days before check-in for Peak and High Season and transfer 100% of what they have paid towards another stay at the same villa within the next 12 months of the same or greater value.
- If guests fail to request deferral of their dates at least 30 days before original arrival date, or fail to make the second payment as requested, then we shall do our best to work with the guests, but reserve the right to cancel the booking and retain up to 50% of the total amount due and payable.
- If guests are unwilling or unable to defer their stay, then we reserve the right to retain up to 50% of the total amount due for the guests stay, and will refund anything paid by the guests above this back to the guests.
- If by the end of 2022 guests have been unable to travel on either their original dates, or on their deferred dates, then we shall make a full refund of any amount paid by guests, less any bank charges/credit card fees or exchange rate differences.
For all last minute bookings made within 28 days of arrival at special COVID-19 monthly and daily rates:
- Where a guest is unable to travel to the location of our properties, due to travel restrictions put in place as a result of COVID-19 then the guests shall be entitled to a full 100% refund within 7 days of the dates of their original stay, less any card processing fees or exchange rate losses as appropriate.
- No refund will be given once guests have commenced their stay.
Covid-19 Bali International Flight Restrictions
Obligations and restrictions on travel to Indonesia and Bali change almost every day, and often those changes are poorly implemented and explained.
We shall do our best to always update this page, however it is always best to check with your airline (the Garuda website is usually the best source of information at Garuda COVID 19 Updates.)
Currently no visitor visas are being granted to foreign tourists. Business Visas and KITAS visas for longer term stays are available, but have to be organised through an agent, and there are several in Bali that are willing to help.
For any person entering Indonesia (whether foreign national or Indonesian national), must have a valid PCR test that has been done within the previous 72 hours before departure. There is a compulsory minimum of 5 nights of quarantine in a quarantine listed hotel in Jakarta. This is however constantly changing, and as the infection rates increase in a country, the obligatory quarantine period also increases.
May 17th 2021, Indonesia updated its advice so that no foreign person is allowed to enter if they have been to India within the past 14 days, and any Indonesian national travelling from India has to undergo 14 nights of quarantine in a dedicated quarantine hotel that is used only for travellers arriving from India.
All guests arriving on International flights are also tested using the PCR test upon arrival, and at the end their stay at the hotel when they check-out. All hotel and test costs are at the expense of the traveller. Check-out is dependent on final test not being positive, otherwise quarantine will be extended to 14 days, with further tests.
Foreign nationals already in Bali or Indonesia, and with a stay visa, are able to travel to Bali from other locations within Indonesia subject to the same restrictions as Indonesian citizens (see “Domestic Flight Restrictions” below)
In November 2020, Indonesia introduced an electronic visa system and introduced changes its visa system to make it easier for foreign guests to come to Indonesia.
1. Any Foreigners entitled to apply for a work permit or other stay visa such as spouse visa or retirement visa.
2. Diplomats, Humanitarian, Medical, and Food Aid Support
3. Foreigners travelling to Indonesia for business.
The last category is actually much wider than it seems as the Indonesian Government has approved visa agents granting business visas through their business to guests that are coming to stay in Indonesia. This is probably the most popular way for guests to come to Indonesia that are not entitled to other types of visa, but it is only really worthwhile for guests staying a month or more.
Sosial Budaya visas (visas for stays for educational purposes, including cultural exchange or volunteer work) are still only being granted to foreigners already in Indonesia, but appear now to be able to be extended multiple times without issue.
Covid-19 Bali Domestic Flight Restrictions
All domestic guests (foreign or Indonesian) now have to have had either a PCR test or an Antigen test within the previous 48 hours prior to departure time. Children under 12 years old however are exempted from this currently. The good news is that testing is now widely available throughout Indonesia, and some airlines (such as Garuda) offer free Antigen tests.
Masks continue to also be required for any passengers taking domestic flights or indeed any other transportation within Indonesia, including private cars and motorbikes – even if you are on your own.
Anyone flying within Indonesia domestically also has to download the eHAC app, and complete it for their final destination. If you are transiting a domestic location in Indonesia, and have to go landside, then that technically counts as a destination, and a further eHAC form has to be completed for your next destination. You need your seat number to complete the eHAC, so that means you can only complete the form very last minute.
If you want to be well prepared, use the eHAC app rather than the website as it normally works better, and print off the QR code (or have it ready when you arrive) as that is all that is checked, and immigration will just scan this.
All domestic airlines now run many regular scheduled flights each day to Denpasar from Jakarta and most other major Indonesian cities, and all seating restrictions have been lifted, so flights are in some cases fully booked again.
However because of the lack of travellers generally right now we recommend booking with Garuda unless you are travelling on a busy route such as Jakarta to Bali, as our experience is that most other operators end up cancelling within 24 hours of departure.
COVID-19 Bali Local Restrictions
Since 1st July 2020 all public beaches in Bali have been open and accessible to all. Bars, restaurants and most other tourist attractions in Bali are mostly operating normally but are technically only allowed to stay open until 10pm, with large gatherings technically banned.
In practice, as with many things in Indonesia, there remains a difference between what should happen, and what is actually happening. Some major businesses have closed such as the Tree Tops Adventure Park, and Old Man’s restaurant / bar, and others are only open certain days such as Waterbom which currently opens only at weekends.
We recommend that you check individual businesses opening hours before going out, as many remain shut, or have limited hours, and in particular many businesses in more remote locations may be shut. Currently Canggu (in particular), Batu Belig and Seminyak are the busiest locations in Bali.
There are no check-points or any other travel restrictions on travel within Bali.
Covid-19 Bali Villa Closures
All our villas in Bali are open for guests and have no restrictions or additional documentation required to stay.
However several of our villas have long term tenants right now, and are not available for short term stays until early to mid 2022 at the earliest including: Villa Rene, Villa Leana, Villa Champa and Villa Daksina.
Covid-19 Bali Local Villa Protection
We have however taken several additional measures at all our properties to protect the safety of our guests and staff against Covid-19 including:
- All staff are in the process of getting vaccinated. As of 15th June 2021 all staff have at least had their first jab, and staff at Villa Rosita and Villa Matahari Terbit are all fully vaccinated.
- Before and after each set of guests leave, the villa is thoroughly cleaned, and in particular all surfaces wiped with soap and water or anti-septic
- Hand Sanitizer is provided at the entry to all villas, and all staff and guests entering the villa are required to use it.
- All staff will wear masks at all times while they are working at the villa.
- Only staff and guests are allowed in the villa while guests are staying and upon guest request, access to the villa by staff can also be limited.
- Any signs of fever, or any case of Covid-19 in the same village as any staff member, will result in the staff member being quarantined at home for at least 14 days.
The additional cleaning does take more time, and so we have also temporarily pushed back the standard check-in time to 3pm.
If there are not guests staying the night before, it is no problem to arrive earlier than 3pm, but otherwise the staff do need the full 4 hours after guest check-out at 11am to clean and prepare the villa for you.