Villa Management Bali

If you already own your own villa in Bali, or are in the process of buying or having one built, then congratulations I am sure you will have a great holiday home in a wonderful and fascinating island.  However a villa in Bali is much more than that.  It is an asset that has monthly costs (staff, utilities etc.). It also some fairly significant commitments with respect to maintenance, repairs, dealing with local authorities etc. Villa Management Bali and dealing with the costs is going to be one of your key challenges.

However a villa in Bali is much more than that.  It is an asset that has monthly costs (staff, utilities etc.). It also some fairly significant commitments with respect to maintenance, repairs, dealing with local authorities etc. Villa Management Bali and dealing with the costs is going to be one of your key challenges.

One great way though to offset those costs is to look at renting your villa out to guests. For most villas this is really not a problem if you know what you are doing. What is more with short term rentals that we specialise in, you can still use your villa when you want.

Overview

Marketing your villa though does bring a whole new set of challenges: Setting up and maintaining listings and websites; organising marketing and advertising campaigns; dealing with guest enquiries and complaints; sorting out the logistics for getting guests to and from the villa; and making sure that the villa meets guests expectations. This requires regular inspections, training for staff, and sometimes new investment in new facilities and equipment.

If you are new to renting out your villa, then it can also involve getting all the correct paperwork and authorisations in place. This includes correct tax registration and application for a local Guest House Licence(Pondok Wisata). It also means recruiting and training the staff that you need, and making sure you comply with legal employment obligations.

We know that for some owners this can be challenging. To market your villa effectively involves time and effort that many owners simply do not have. The team here at Secluded Bali Villas are here to help though. We have been doing this for years, and for different villas in different locations all around Bali.


Secluded Bali Villas – Background

Tom & Rene are the owners of secludedbalivillas.com and own several villas in Bali. We have successfully marketed and managed our own villas for over 10 years now. Now we have gathered a great team here at Secluded Bali Villas to help other owners too.

We don’t consider ourselves as agents, as the service we offer to villa owners is much more personal than any agent could offer you, however it is worth explaining how most “agents” work, and why we are different.

Other Agents – What they Offer.

There are basically two main kinds of marketing agents for villas. 

Firstly there are the Local Agents.  These will take the details of your villa (sometimes without your knowledge) and post them on their own website.  If the agent gets a guest enquiring after your villa, then they will contact you, ask for a commission. Typically this is between 10% to 20% of the revenue.

But Local Agents have normally never seen your villa. They cannot answer any detailed questions and so often just pass them on to you.  Also your villa is normally just one from hundreds of villas on their site. So most Local Agents only have enough traffic to give you one or two bookings a year at most.

Specialised Local Agents can be useful to fill a gap, or a last minute booking. But for us they charge too much for what they offer (particularly with our villas running at 60 to 70% occupancy anyway). They also add complexity and difficulty to the booking process for the owner. Finally they introduce an additional payment risk (we have had agents not pay us despite the guest paying the agent).

The second type of agent is the “Luxury Agent”, which you enter into a formal long term contract with.  Luxury Agents normally offer a good professional service, but at a high cost. Typically they charge 30% of gross revenue as their fee. They usually still expect owners to pay for their own marketing outside of their site.  Also Luxury Agents make few guarantees, and often retain intellectual property rights, making it difficult to leave.

Both types of agent deal with hundreds of different villas and so suffer from a lack of personal touch.  Even the Luxury Agents seldom, if ever, actually visit your villa. The staff that answer enquiries for agents are usually local Indonesian. They will almost certainly have never even stayed in a villa before, let alone your villa. It is almost impossible for agents to offer the personal service to owners that we do.

Villa Management Bali – Our Marketing Service

We offer something a quite different service to both Local Agents and Luxury Agents. As owners ourselves we designed our service to be exactly what we as owners would have wanted if were looking for someone to market and or manage our villas for us.

Firstly our service is very personal.  We currently list only a dozen or so villas on our site, and plan not to list many more than that. We believe that we can only effectively market your villa if we know your villa. If your villa is just one of hundreds listed that is just not possible.  Limiting the number of villas that we list, means we can and do regularly visit and inspect your villa personally. This means not only do we really know your villa, but also that we can help you to ensure that your villa meets what guests expect and want.

Villa Management Bali
Secluded Bali Villas – Our Marketing Team

Secondly we do everything for you.  We sort out your villa’s listings, adverts, photos, websites, Facebook page and anything else to do with promoting your villa for rental. Unlike most agents we pay for these costs ourselves. We also deal with all guest enquiries, complaints and logistics. can even extend our service to helping you manage and staff your villa.

Finally as owners ourselves we wanted the option one day to do this ourselves – and so that is what we offer you as well. At the end of your contract with Secluded Bali Villas, we hand to you all the Marketing Materials. This includes websites, photos, listings, adverts etc for your villa. So if you want to market and manage your villa yourself, you can. Although of course we hope and expect that our service will be so good that you will want to stay with us!

Hopefully this gives you an idea of the service that we offer, but read on for more details.


Villa Management Bali – Our Management Service

So now you have guests are coming to your villa. But now you need help to ensure that the bills are paid, the villa is maintained and that you have the right equipment and facilities that guests need. This is where our Villa Management service comes in.

Villa Management Bali
Secluded Bali Villas office and staff in Bali

Secluded Bali Villas will work with the staff at your villa to make sure this all happens. At the end of each month we provide report showing exactly what has been spent and where.

We will regularly inspect your villa, and identify maintenance and other issues, and work with you to make sure these are addressed.

For more details check out our Villa Management Service


Villa Management Bali – Our Staffing Service

If you are setting up a villa for the first time, then we can also find you the staff you need, and help to train them too.

Villa Management Bali
Tom with the staff at Villa Talia Vashti

Even if you already have staff, there are legal obligations which you as an employer have to meet. We can help ensure that you do, particularly in areas such as obligatory Health Insurance, Work Place Injury Insurance, Pension and THR and Legal Minimum Wage obligations.

Finally they staff leave, and new staff need to be hired and trained.

For owners that sign up to our Villa Staffing Service, we can sort all this out for you so you do not have to worry about it. The staff though still remain employed by you as the owner.

Villa Management Bali – Summary

Our standard service to Owners starts with the Villa Marketing Service.

We provide the Villa Management Service and the Villa Staffing Service as extra services for those owners that want them on top of the basic Villa Marketing Service.

Unfortunately this means that we are not able to provide a Villa Management Service or Villa Staffing Service unless owner wishes also to have the Villa Marketing Service.

If you just want a Villa Management or Villa Staffing Service, then we can though recommend to you other service providers that can provide just these services.