Cancellation and Booking Amendment
We provide a 48 hour cooling off period for any booking made more than 2 weeks before arrival, where guests are able to amend or cancel their booking without charge.
Otherwise we reserve the right to treat any change, which results in a change in the original dates, as a cancellation of the dates and subject therefore to our standard Guest CancellationPolicy below.
For the avoidance of doubt, any changes to optional extras, such as extra guests, pre-payment for meals and drinks or car-hire or transfers can be changed without penalty.
Guest Cancellation Policy
For guest cancellations more than 180 days before the arrival date we will refund the full deposit amount (50% of the total amount) less a £50 administration fee, and less any relevant bank charges or exchange rate differences where applicable.
For guest cancellations more than 90 days prior to arrival we will refund 50% of the deposit amount paid, less a £50 administration fee and less relevant bank charges, credit card processing fees and exchange rate losses where applicable.
For guest cancellations more than 30 days prior to arrival we will waive the obligation to pay the second payment (50% of the total amount).
For guest cancellations made less than 30 days before, there is no cancellation right, nor any right to any refund or any option to defer stay to another time.
In addition, any guests cancelling more than 60 days before arrival, shall have the option instead of a refund (if eligible) to use the deposit amount for another stay with Secluded Bali Villas within the next 12 months, provided that where the proposed stay is of less value than the value of the original stay booked, then the amount carried forward to reduce the future booking payment shall be prorated down accordingly (i.e. if the future booking is only of 40% of the value of the original booking, then only 40% of the deposit amount will be able to be set against the future booking).
For bookings that have been deferred and rebooked following an earlier cancellation, or for bookings that were provided free of charge (for example competition winners in charity auctions) there is no right of cancellation, nor any right to any refund or any option to defer stay to another time.
Please note that we strongly recommend that you take out suitable travel insurance to protect you against cancellation due to unforeseen circumstances, particularly travel delays and forced cancellations (such as those caused in recent years by volcanic eruptions) and ill-health, accident or sickness of you, or others in your party, or close relatives at home.
Special Covid-19 Cancellation Policy
The standard Guest Cancellation Policy above applies to all stays, except where amended as under this clause due to special circumstances relating to Covid-19.
Where a guest is unable to travel from their home location, to the location of our properties due to travel restrictions put in place as a result of COVID-19 then we shall offer the following additional rights for cancellation, deferral of stay, and refund.
- Guests can defer their stay any time up until 30 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa within the next 12 months of the same or greater value.
- If guests have not notified us of deferring their stay by 30 days before check-in, then the second payment shall be due and payable in full.
- After making the second payment, guests can still defer their stay with us any time up until 7 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa within the next 12 months of the same or greater value.
- If guests fail to request deferral of their dates by the deadlines above, or fail to make the second payment as requested, then we shall do our best to work with the guests, but reserve the right to enforce the standard Guest Cancellation Policy.
Owner Cancellation Policy
In extremely rare circumstances an owner may inform Secluded Bali Villas prior to your arrival that the villa is no longer available for rent. This may occur due to a requirement by the owner to carry out essential emergency maintenance; or due to the sale of the villa to a new owner that does not
wish to, or is unable to continue to, rent out the villa; or due to illness of staff and quarantine of the villa, or other unforeseen circumstances outside of our control.
In such circumstances, we shall offer to relocate you to similar or better accommodation at another of our villas at no additional cost to you, or where that is not possible to another villa not managed by Secluded Bali Villas that is local to the villa that is no longer available of similar or better standard. If neither of these options is possible, then we shall provide to you a full refund of any monies that have already been paid including all relevant bank charges and exchange rate differences where applicable.